GREENHOE PRODUCT WARRANTY
Thank you for purchasing a Greenhoe Trombone. All new Greenhoe products come with a limited lifetime warranty against defects in materials and original workmanship.
Limited Lifetime Warranty Conditions
The Greenhoe Trombone warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any product:
(i) which has had an unauthorized repair or alteration.
(ii) which has not been maintained in accordance with any lubrication or handling instructions provided by Schilke Music Products, Inc.
(iii) which has been altered or damaged by accident including valves that have been scored through player disassembly
(iv) which has been subjected to unusual physical stress, misuse, abuse, or negligence
(v) which has been used other than in accordance with the product operating and handling instructions
(vi) which has problems not arising from defects in original material or workmanship
Finishes (epoxy lacquer, plating) are warranted to be free of defects upon delivery only. We do not warrant that the lacquer will resist scratches, corrosive elements or contact wear.
Specific maintenance issues that will void the aforementioned warranty include (but are not limited to):
(i) Lack of correct and regular lubrication.
(ii) Foreign bodies inside of tubes
(iii) Grit or dirt contaminating any part of the instrument
(iv) Lack of cleaning
Schilke Music Products will, at its sole discretion, repair, provide replacement parts or replace the product with the same or similar product free of charge based upon the above conditions.
Limitation of Warranty
Schilke Music Products does not make any other warranty or condition of any kind whether expressed or implied, with respect to Greenhoe products, and specifically disclaim the implied warranties or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.
Greenhoe valves are hand fitted with the utmost care to the closest tolerance possible. Proper care and lubrication is absolutely vital in maintaining the valve at a peak level of performance.
It is important to remember that proper lubrication not only benefits the functionality of the rotor but also helps to reduce oxidation through coating the valve surface, thus excluding direct moisture and oxygen contact. All valve sections and trombones are shipped with the valve lubricants and hex wrenches needed to properly maintain your instrument.
We highly recommend that you DO NOT DISSASSEMBLE THE VALVE YOURSELF. Because of the precision of manufacture, the valve should only be disassembled by a member of the Greenhoe production staff.
Recommended Steps for Greenhoe Valve Lubrication
1. Holding the bell section vertically with the bell pointing up, push the valve lever half way down.
2. Drop 8 to 10 drops of light rotor oil into the hand slide receiver, then activate the lever several times . This distributes the oil evenly over the rotor contact surfaces.
3. Apply 1 to 2 drops of light bearing oil on the valve spindle at the gap between the valve casing and rotor stop arm. Then remove the valve cap and apply 1 or 2 drops (maximum) to the back bearing. This is the small circle that moves when you press the valve.
This procedure should be performed once a week when playing the instrument regularly. If you know that the instrument will be unused for an extended period, oiling the valve prior to storage will help to ensure its functionality.
Recommended Valve Lubricants
We recommend the use of Hetman Synthetic Oils, specifically:
#11 Light Rotor Oil
#13 Light Bearing and Linkage Oil
Schilke Slide Grease
Proper Greenhoe Handslide Lubrication
The handslide is perhaps the most delicate and most easily damaged part of any trombone. Its free and smooth operation depends on a number of factors including clean and dent free contact surfaces and adequate lubricant to maintain a viscous film on which the slide can travel.
GREENHOE SERIAL NUMBER
The serial number of your instrument (or valve section) is located on the valve casing.
Please contact us to schedule an appointment for any maintenance your Greenhoe Trombone may require.
This page contains:
- Warranty Information
- Location of your Serial Number
- Maintenance Instructions