Warranty & Repair
Care, Support, & Service for
Greenhoe Trombones
At Greenhoe Trombones, we believe in maintaining the quality and integrity of every instrument we handcraft right here, in Chicago, IL. We’ve developed warranty and repair services to ensure every artist gets the most out of their Greenhoe Trombone. If you have any questions on our repair or warranty terms, please contact us!
Greenhoe Trombone Product Warranty
We’d like to thank you for purchasing a Greenhoe Trombone! All new Greenhoe products come with a limited lifetime warranty against defects in the materials used and for the original workmanship.
Warranty Voiding:
Specific maintenance issues that will void the aforementioned warranty include, but are not limited to:
- Lack of correct and regular lubrication.
- Foreign bodies inside of tubes
- Grit or dirt contaminating any part of the instrument
- Lack of cleaning
Schilke Music Products, with respect to Greenhoe products, will, at its sole discretion, repair, provide replacement parts or replace the product with the same or similar product free of charge based upon the above conditions.
Covered Defects:
The Greenhoe Trombone warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any product:
- which has had an unauthorized repair or alteration.
- which has not been maintained in accordance with any lubrication or handling instructions provided by Schilke Music Products, Inc.
- which has been altered or damaged by accident including valves that have been scored through player disassembly
- which has been subjected to unusual physical stress, misuse, abuse, or negligence
- which has been used other than in accordance with the product operating and handling instructions
- which has problems not arising from defects in original material or workmanship
Finishes (epoxy lacquer, plating) are warranted to be free of defects upon delivery only. We do not warrant that the lacquer and/or plating will resist scratches, corrosive elements, or contact wear.
Limitation of Warranty:
Schilke Music Products does not make any other warranty or condition of any kind whether expressed or implied, with respect to Greenhoe products, and specifically disclaim the implied warranties or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.
Greenhoe Trombone Repair Policy
Our craftsmen are available for select repair and overhaul work on Greenhoe instruments only. We would be happy to provide an approximate quote for our repair services, but we do need to inspect the instrument before providing a final quote. This work needs to be scheduled with the Greenhoe repairs department.
Locate a Greenhoe Dealer
Greenhoe trombones, mouthpieces, cases, and accessories are sold exclusively by our dealer partners. Explore our dealer locator map to find a dealer or connect with our team of expert craftsmen to learn more!
